Custom Personalized Lawn CareGUARANTEES our results, and your satisfaction of, the professional lawn care serviceswe provide. If at any time you are not satisfied with the results of a performed service, please contact our Technical Telephone Support at (877) 734-0052.It is important to understand the different guarantees that we have on our services and the process to follow in the event that you have issues with the effectiveness of our treatments. Below are the details you need to know about our service guarantees.
We guarantee our Weed Control for all customers signed up for 5 - 7 treatments. Notify us within the window of time below about any broadleaf weeds that weren’t controlled, and we’ll RETREAT FREE OF CHARGE!
Day 1
A liquid weed control will be applied to any active broadleaf weeds on your property. This product is formulated to cling to weeds and for application during rain. Moisture is beneficial to this product, allowing weeds to absorb the weed control more completely.
Day 10
Our weed control does not control weeds on contact. Instead, it accelerates the growth cycle. Because of this, it takes about 10 days for broadleaf weeds to fully respond to treatment. If weeds haven’t responded by day 10, contact us as soon as possible to retreat.
Day 14-21
If weeds have not responded by day 10, customers must notify us based on the schedule below:
3–5 Weeks
New weeds continually germinate during the growing season, so you should expect new weeds to appear every 3–5 weeks. If you are signed up for less than 6 treatments, there will be a gap between summer treatments when weed invasion may take place.
The BEST DEFENSE against weeds is a thick, dense lawn
that PREVENTS them from growing!
We guarantee our Crabgrass Control for all customers signed up for a 6 or 7 treatment plan, which are best suited to supporting the Crabgrass preventative. If you are signed up for 6 or 7 treatments and see Crabgrass in your yard at any time following treatment, we will RETREAT FREE OF CHARGE!
Tall Fescue, or Quack Grass, is a type of field grass that is often confused with Crabgrass. Crabgrass grows close to the ground and spreads outward while Tall Fescue grows in upright mounds. Tall Fescue is a cosmetic issue that will not respond to our products and must be dug out by hand.
If you are a 4 or 5 treatment customer and experience an outbreak of Crabgrass on your property, the cost of retreating those areas would be based on the size of the area affected. Below are the best cultural practices needed to support Crabgrass Control post-application:
PROPER MOWING HEIGHT
Taller grass blades will shade the soil & prevent germination of Crabgrass.
FEED REGULARLY
A thick lawn seldom contains much crabgrass. A 6 or 7 treatment plan provides the recommended amount of nutrition required to create a thick lawn.
DEEP WATER YOUR LAWN
Water lawn deeply and infrequently to promote deeper roots. The lawn will grow thicker and crowd out Crabgrass.
REPAIR LAWN DAMAGE
Fill in and repair any bare spots in the lawn, which are prime areas for Crabgrass to grow.
Crabgrass is a warm-weather grass whose growth is triggered by warmer temperatures, typically in late June. It is highly unlikely that you would ever see Crabgrass any earlier than June. Crabgrass seeds can lie dormant for up to 10 years. Even a lawn that has had consistent control for many years can experience an influx of Crabgrass from these dormant seeds when certain weather conditions persist to trigger germination. Dried out, cracked soil next to concrete also triggers germination of dormant seeds. New Paragraph
Surface Feeding Insect Control, for the control of insects such as chinch bugs, sod webworms, and bill bugs is applied at no additional charge for customers that receive all 7 turf treatments. This service is also GUARANTEED for customers that receive all 7 treatments.
Grub Controlis a separate treatment from Surface Feeding Insect Control that is applied once per year between June 10 and August 10. GrubPro is GUARANTEED to prevent a new hatch of grubs for one full year. If grub activity is detected within one year of treatment, we will retreat free of charge. Because it is important to maintain a consistent barrier against the chance of grubs, GrubPro Control is included in the list of services that auto-renew each year. This treatment can be cancelled at any time, but will remain in place each year until we are notified of any changes made to the service.
All services auto-renew each season to ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule. Services can be altered or cancelled at any time, but you will be responsible for payment of any services performed prior to notifying us.
All special offers and discounts applied to an account are valid for the current season only and will not carry over into the next year of services. If services are canceled before all treatments have been completed, any applied savings offers will be removed and added to your ending balance.
A late charge of $4.90 will be applied to any account with a balance that is 30 days past day. Any balances due after 90 days risk being forwarded to a national collection agency or small claims court for further action. View full terms of service for more details.
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