Custom Personalized Lawn Care Guarantee

Guaranteed Results Since 1988

Custom Personalized Lawn Care GUARANTEES our results, and your satisfaction of, the professional lawn care services we provide. If at any time you are not satisfied with the results of a performed service, please contact our Technical Telephone Support at (800) 570-3313. It is important to understand the different guarantees that we have on our services and the process to follow in the event that you have issues with the effectiveness of our treatments. Below are the details you need to know about our service guarantees.

Broadleaf Weed Control Guarantee

We guarantee our Weed Control for all customers signed up for 5—7 treatments. Notify us within the window of time below about any broadleaf weeds that weren’t controlled, and we’ll RETREAT FREE OF CHARGE!

Day

1

WEED CONTROL APPLIED

A liquid weed control will be applied to any active broadleaf weeds on your property. This product is formulated to cling to weeds and for application during rain. Moisture is beneficial to this product, allowing weeds to absorb the weed control more completely.

Day

10

CHECK YOUR WEEDS

Our weed control does not control weeds on contact. Instead, it accelerates the growth cycle. Because of this, it takes about 10 days for broadleaf weeds to fully respond to treatment. If weeds haven’t responded by day 10, contact us as soon as possible to retreat. 

Day

14-21

LAST DAYS TO CONTACT US

If weeds have not responded by day 10, customers must notify us based on the schedule below:

  • 5 treatment customers: by day 14 post-treatment
  • 6 treatment customers: by day 21 post-treatment
  • 7 treatment customers: have UNLIMITED retreats


3–5
Weeks

EXPECT NEW WEEDS

New weeds continually germinate during the growing season, so you should expect new weeds to appear every 3–5 weeks. If you are signed up for less than 6 treatments, there will be a gap between summer treatments when weed invasion may take place.


The BEST DEFENSE against weeds is a thick, dense lawn
that PREVENTS them from growing!


DOWNLOAD BROADLEAF WEED CONTROL GUARANTEE

Weed Control Guarantee

We guarantee our Weed Control for all customers signed up for 5 - 7 treatments. Notify us within the window of time below about any broadleaf weeds that weren’t controlled, and we’ll RETREAT FREE OF CHARGE!

Day

1

WEED CONTROL APPLIED

A liquid weed control will be applied to any active broadleaf weeds on your property. This product is formulated to cling to weeds and for application during rain. Moisture is beneficial to this product, allowing weeds to absorb the weed control more completely.

Day

10

CHECK YOUR WEEDS

Our weed control does not control weeds on contact. Instead, it accelerates the growth cycle. Because of this, it takes about 10 days for broadleaf weeds to fully respond to treatment. If weeds haven’t responded by day 10, contact us as soon as possible to retreat. 

Day

14-21

LAST DAYS TO CONTACT US

If weeds have not responded by day 10, customers must notify us based on the schedule below:

  • 5 treatment customers: by day 14 post-treatment
  • 6 treatment customers: by day 21 post-treatment
  • 7 treatment customers: have UNLIMITED retreats


3–5
Weeks


EXPECT NEW WEEDS

New weeds continually germinate during the growing season, so you should expect new weeds to appear every 3–5 weeks. If you are signed up for less than 6 treatments, there will be a gap between summer treatments when weed invasion may take place.


The BEST DEFENSE against weeds is a thick, dense lawn
that PREVENTS them from growing!


Crabgrass Control Guarantee

We guarantee our Crabgrass Control for all customers signed up for a 6 or 7 treatment plan, which are best suited to supporting the Crabgrass preventative. If you are signed up for 6 or 7 treatments and see Crabgrass in your yard at any time following treatment, we will RETREAT FREE OF CHARGE! 

FACTS ABOUT CRABGRASS 

Crabgrass is a warm-weather grass whose growth is triggered by warmer temperatures, typically in late June. It is highly unlikely that you would ever see Crabgrass any earlier than June. Crabgrass seeds can lie dormant for up to 10 years. Even a lawn that has had consistent control for many years can experience an influx of Crabgrass from these dormant seeds when certain weather conditions persist to trigger germination. Dried out, cracked soil next to concrete also triggers germination of dormant seeds. New Paragraph

PREVENTING CRABGRASS - 4 & 5 TREATMENT CUSTOMERS 

If you are a 4 or 5 treatment customer and experience an outbreak of Crabgrass on your property, the cost of retreating those areas would be based on the size of the area affected. Below are the best cultural practices needed to support Crabgrass Control post-application: 

Mow lawn icon

PROPER MOWING HEIGHT 

Taller grass blades will shade the soil & prevent germination of Crabgrass.

Lawn Fertilizer Bag

FEED REGULARLY 

A thick lawn seldom contains much crabgrass. A 6 or 7 treatment plan provides the recommended amount of nutrition required to create a thick lawn. 

Water lawn icon

DEEP WATER YOUR LAWN 

Water lawn deeply and infrequently to promote deeper roots. The lawn will grow thicker and crowd out Crabgrass. 

Repair lawn icon

REPAIR LAWN DAMAGE 

Fill in and repair any bare spots in the lawn, which are prime areas for Crabgrass to grow. 

Is it really Crabgrass?



Crabgrass or Tall Fescue Comparison

Tall Fescue, or Quack Grass, is a type of field grass that is often confused with Crabgrass. Crabgrass grows close to the ground and spreads outward while Tall Fescue grows in upright mounds. Tall Fescue is a cosmetic issue that will not respond to our products and must be dug out by hand.

Crabgrass Control Guarantee

We guarantee our Crabgrass Control for all customers signed up for a 6 or 7 treatment plan, which are best suited to supporting the Crabgrass preventative.
If you are signed up for 6 or 7 treatments and see Crabgrass in your yard at any time following treatment, we will RETREAT FREE OF CHARGE! 

FACTS ABOUT CRABGRASS 

Crabgrass is a warm-weather grass whose growth is triggered by warmer temperatures, typically in late June. It is highly unlikely that you would ever see Crabgrass any earlier than June. Crabgrass seeds can lie dormant for up to 10 years. Even a lawn that has had consistent control for many years can experience an influx of Crabgrass from these dormant seeds when certain weather conditions persist to trigger germination. Dried out, cracked soil next to concrete also triggers germination of dormant seeds.

DOWNLOAD CRABGRASS GUARANTEE

PREVENTING CRABGRASS FOR 4 & 5 TREATMENT CUSTOMERS 

If you are a 4 or 5 treatment customer and experience an outbreak of Crabgrass on your property, the cost of retreating those areas would be based on the property size. Below are the best cultural practices needed to support Crabgrass Control post-application: 

Mow lawn icon

PROPER MOWING HEIGHT 

Taller grass blades will shade the soil & prevent germination of Crabgrass.

Lawn Feed icon

FEED REGULARLY 

A thick lawn seldom contains much crabgrass. A 6 or 7 treatment plan provides the recommended amount of nutrition required to create a thick lawn. 

Water lawn icon

DEEP WATER YOUR LAWN 

Water lawn deeply and infrequently to promote deeper roots. The lawn will grow thicker and crowd out Crabgrass. 

Repair lawn icon

REPAIR LAWN DAMAGE 

Fill in and repair any bare spots in the lawn, which are prime areas for Crabgrass to grow. 

Is it really Crabgrass?

Tall Fescue, or Quack Grass, is a type of field grass that is often confused with Crabgrass. Crabgrass grows close to the ground and spreads outward while Tall Fescue grows in upright mounds. Tall Fescue is a cosmetic issue that will not respond to our products and must be dug out by hand.

Crabgrass or Tall Fescue Comparison

Weed Control Guarantee

We guarantee our Weed Control for all customers signed up for 5 - 7 treatments. Notify us within the window of time below about any broadleaf weeds that weren’t controlled, and we’ll RETREAT FREE OF CHARGE!

Day 1

WEED CONTROL APPLIED

A liquid weed control will be applied to any active broadleaf weeds on your property. This product is formulated to cling to weeds and for application during rain. Moisture is beneficial to this product, allowing weeds to absorb the weed control more completely.

Day 10

CHECK YOUR WEEDS

Our weed control does not control weeds on contact. Instead, it accelerates the growth cycle. Because of this, it takes about 10 days for broadleaf weeds to fully respond to treatment. If weeds haven’t responded by day 10, contact us as soon as possible to retreat. 

Day 14-21

LAST DAYS TO CONTACT US

If weeds have not responded by day 10, customers must notify us based on the schedule below:

  • 5 treatment customers: by day 14 post-treatment
  • 6 treatment customers: by day 21 post-treatment
  • 7 treatment customers: have UNLIMITED retreats


3–5 Weeks

EXPECT NEW WEEDS

New weeds continually germinate during the growing season, so you should expect new weeds to appear every 3–5 weeks. If you are signed up for less than 6 treatments, there will be a gap between summer treatments when weed invasion may take place.


The BEST DEFENSE against weeds is a thick, dense lawn
that PREVENTS them from growing!


Crabgrass Control Guarantee

We guarantee our Crabgrass Control for all customers signed up for a 6 or 7 treatment plan, which are best suited to supporting the Crabgrass preventative. If you are signed up for 6 or 7 treatments and see Crabgrass in your yard at any time following treatment, we will RETREAT FREE OF CHARGE! 

Tall Fescue, or Quack Grass, is a type of field grass that is often confused with Crabgrass. Crabgrass grows close to the ground and spreads outward while Tall Fescue grows in upright mounds. Tall Fescue is a cosmetic issue that will not respond to our products and must be dug out by hand.

PREVENTING CRABGRASS FOR
4 & 5 TREATMENT CUSTOMERS 

If you are a 4 or 5 treatment customer and experience an outbreak of Crabgrass on your property, the cost of retreating those areas would be based on the size of the area affected. Below are the best cultural practices needed to support Crabgrass Control post-application: 

Mow lawn icon

PROPER MOWING HEIGHT 

Taller grass blades will shade the soil & prevent germination of Crabgrass.

Lawn Fertilizer Bag

FEED REGULARLY 

A thick lawn seldom contains much crabgrass. A 6 or 7 treatment plan provides the recommended amount of nutrition required to create a thick lawn. 

Water lawn icon

DEEP WATER YOUR LAWN 

Water lawn deeply and infrequently to promote deeper roots. The lawn will grow thicker and crowd out Crabgrass. 

Repair lawn icon

REPAIR LAWN DAMAGE 

Fill in and repair any bare spots in the lawn, which are prime areas for Crabgrass to grow. 

FACTS ABOUT CRABGRASS 

Crabgrass is a warm-weather grass whose growth is triggered by warmer temperatures, typically in late June. It is highly unlikely that you would ever see Crabgrass any earlier than June. Crabgrass seeds can lie dormant for up to 10 years. Even a lawn that has had consistent control for many years can experience an influx of Crabgrass from these dormant seeds when certain weather conditions persist to trigger germination. Dried out, cracked soil next to concrete also triggers germination of dormant seeds. New Paragraph

Is it really Crabgrass?

Crabgrass or Tall Fescue Comparison

Insect Control Guarantee

Surface Feeding Insect Control, for the control of insects such as chinch bugs, sod webworms, and bill bugs is applied at no additional charge for customers that receive all 7 turf treatments. This service is also GUARANTEED for customers that receive all 7 treatments. 

Grub Control is a separate treatment from Surface Feeding Insect Control that is applied once per year between June 10 and August 10. GrubPro is GUARANTEED to prevent a new hatch of grubs for one full year. If grub activity is detected within one year of treatment, we will retreat free of charge. Because it is important to maintain a consistent barrier against the chance of grubs, GrubPro Control is included in the list of services that auto-renew each year. This treatment can be cancelled at any time, but will remain in place each year until we are notified of any changes made to the service.


Insect Control Guarantee

Surface Feeding Insect Control, for the control of insects such as chinch bugs, sod webworms, and bill bugs is applied at no additional charge for customers that receive all 7 turf treatments. This service is also GUARANTEED for customers that receive all 7 treatments. 

Grub Control is a separate treatment from Surface Feeding Insect Control that is applied once per year between June 10 and August 10. GrubPro is GUARANTEED to prevent a new hatch of grubs for one full year. If grub activity is detected within one year of treatment, we will retreat free of charge. Because it is important to maintain a consistent barrier against the chance of grubs, GrubPro Control is included in the list of services that auto-renew each year. This treatment can be cancelled at any time, but will remain in place each year until we are notified of any changes made to the service.


Custom Personalized Lawn Care Terms of Service

AUTO-RENEWAL 

All services auto-renew each season to ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule. Services can be altered or cancelled at any time, but you will be responsible for payment of any services performed prior to notifying us. 

SAVINGS OFFERS 

All special offers and discounts applied to an account are valid for the current season only and will not carry over into the next year of services. If services are canceled before all treatments have been completed, any applied savings offers will be removed and added to your ending balance. 

LATE CHARGES 

A late charge of $4.90 will be applied to any account with a balance that is 30 days past due. Any balances due after 90 days risk being forwarded to a national collection agency or small claims court for further action. View full terms of service for more details. 

Last updated: July 18, 2025 

 

These terms and conditions (“Terms”) apply to our website, social media platforms, mobile apps, and other programs and services (collectively, the “Services”). If you do not agree to the modified terms, you should discontinue your use of our Services. Except as may be expressly stated herein, nothing in these Terms is intended to confer rights on any third party. 

 

All references to Custom Personalized Lawn Care Lawn Care, Custom, Custom Lawn Care, “we,” “us,” or “our” refer collectively to Custom Personalized Lawn Care and its affiliates. 

 


AUTO-RENEWAL 

For your convenience, your Custom Personalized Lawn Care service continues from year to year. If you desire to make a change to your service, or to stop your service, please notify us at 800-570-3313 or at  askjack@spraymylawn.com. 

 


CUSTOM PERSONALIZED LAWN CARE 100% SATISFACTION GUARANTEE 

You take no risk whatsoever with Custom Personalized Lawn Care. You must be fully satisfied with every treatment. If not, simply let us know and we’ll immediately make it right. We’re never satisfied until you are. 

 


SERVICE CALLS 

Service calls are free for full program customers. If you take the recommended number of annual treatments and you notice issues or problems with your lawn, we will work to correct those issues, at no additional cost to you. For customers that choose fewer visits, service calls are free as long as the next regular treatment is scheduled. If there is a gap between treatments, results are guaranteed for 30 days. After the 30-day period, regular treatment costs will apply. 

 


CONTACT INFORMATION 

To the extent allowed by law, by providing your home phone number, cell phone number, or email address to Custom Personalized Lawn Care Lawn Care, you expressly consent for Custom Personalized Lawn Care Lawn Care, along with its agents and affiliates, to contact you by telephone, including through the possible use of an automatic telephone dialing system or other automated technology, and prerecorded message, or by email, with offers and other information regarding Custom Personalized Lawn Care products and services. You expressly consent to be contacted through such means at the telephone numbers (including wireless numbers) or the email addresses you provide to Custom Personalized Lawn Care Lawn Care. You represent and warrant that any mobile or wireless telephone number you provide belongs to you and is associated with a mobile device in your possession. You will notify Custom Personalized Lawn Care if your mobile or wireless telephone number changes. Consent is not a requirement of purchase. 

 


PAYMENT COLLECTIONS 

Payment for services (and applicable fuel, handling, processing, or other economic surcharges) is due upon receipt. For your convenience, we offer a discounted Prepay option as well as Autopay (automatic credit card/debit card or ACH payments the same day services are rendered) and Budget Billing options (monthly installments). Customer agrees that Custom Personalized Lawn Care may contact Customer via telephone, text, or email in the event of debit/credit card or bank account payment fails when processed. 

 

PREPAYMENT AGREEMENT 

If Customer elects to Prepay for some or all Custom Personalized Lawn Care services, Customer acknowledges and agrees that depletion of Customer’s prepayment funds is not an automatic cancellation of Customer account and that services, including those containing the application of pesticides, will continue after Customer’s prepayment funds are depleted unless Customer contacts Custom Personalized Lawn Care to cancel Customer account. If Customer prepayment funds are depleted, Customer authorizes Custom Personalized Lawn Care to convert Customer account to AutoPay status using the same debit/credit card or bank account used for Customer prepayment and to charge the Customer debit/credit card or bank account for the cost of each service after it is performed. 

 

AUTOPAY ENROLLMENT AGREEMENT 

When Custom Personalized Lawn Care customers enroll in AutoPay option, customer agrees to the following terms and provisions which are a binding part of Customer’s agreement to receive and pay for services provided by Custom Personalized Lawn Care Lawn Care. Please read these provisions carefully and contact us in the event that you wish to cancel your AutoPay option. 

  • Customer agrees to pay for all services provided and authorizes Custom Personalized Lawn Care to initiate electronic payment transactions from the debit/credit card account or bank account that Customer has provided to Custom Personalized Lawn Care Lawn Care. Customer’s consent applies to all invoices issued by Custom Personalized Lawn Care for all services provided at any time, including invoices for services that automatically renew each year. All payments will be automatically withdrawn from Customers specified credit card account on the date Custom Personalized Lawn Care issues an invoice for services unless Customer terminates the above authorization in the manner described below. 
  • Customer understands and agrees that Custom Personalized Lawn Care shall automatically charge Customer’s credit card account, as applicable, for the total amount due on Customer’s account. The charge or debit shall be initiated by Custom Personalized Lawn Care without further notice to Customer. 
  • Custom Personalized Lawn Care bears no liability or responsibility for any delay in the actual date on which customer’s account is debited, or customer’s credit card is charged. 
  • Customer agrees that Custom Personalized Lawn Care may contact Customer via telephone, text, or email in the event AutoPay debit/credit card or bank account transaction fails. 
  • Customer agrees to notify Custom Personalized Lawn Care of any changes or updates to Customer’s debit/credit card or bank account information. 
  • To cancel your AutoPay enrollment, Customer must call Custom Personalized Lawn Care at 800-570-3313 
  • Customer agrees to notify Custom Personalized Lawn Care in the event of any billing errors so thatCustom PersonalizedLawn Care can correct any such errors. 
  • Custom Personalized Lawn Care reserves the right to terminate Customer’s AutoPay enrollment at any time. 
  • Custom Personalized Lawn Care reserves the right to revise the terms of AutoPay Enrollment from time to time and will provide notice of any such changes by posting revisions on the Terms & Conditions page of SprayMyLawn.com website which shall be deemed effective at the time of posting. If Customer does not agree with any such revisions, Customer must terminate the AutoPay plan immediately. Customer’s continued use of the AutoPay Enrollment constitutes Customer’s agreement with these terms and conditions, as amended. 

 

SERVICE OFFERINGS 

Availability of some services will vary by geographic location. Not all services may be offered in all locations. 

 

TREATMENTS AND PRE-NOTIFICATION 

Custom Personalized Lawn Care will generally treat your lawn 4 – 6 weeks apart, based on weather conditions. We do offer, only upon request, an automated email, text notification, or phone call the day before service that we are ready to perform. 

 

NON-DISCRIMINATION STATEMENT 

Custom Personalized Lawn Care does not discriminate in our services on the basis of race, color, religion (creed), gender, sexual orientation, gender expression or identity, age, national origin (ancestry), disability, marital status, veteran or military status. At Custom Personalized Lawn Care Lawn Care, we are always committed to providing an inclusive and welcoming environment to all employees, customers, and vendor partners. 

 

TEXT MESSAGES 

When Customer begins services, Custom Personalized Lawn Care will ask for the Customer phone numbers (including home & mobile). By providing a cell phone number, Customer opts in to our SMS program and consents to receive and authorizes Custom Personalized Lawn Care (and its affiliates and service providers) to send Customer informational text messages related to the services Customer has chosen (including appointment reminders, scheduling updates, account notifications, etc.) or to alert Customer of a failed debit/credit card or bank account payments as well as recurring automated promotional and marketing messages, including but not limited to information about special offers. Customer consent to our SMS program is not a condition of receiving services. Message frequency varies. Standard message and data rates apply. Customers can unsubscribe from these text messages by replying STOP or UNSUBSCRIBE to any of these text messages. After unsubscribing, Custom Personalized Lawn Care will remove the Customer’s number from our SMS program. Though Custom Personalized Lawn Care does not charge Customer for these texts, messaging and data charges may apply to any text message Customer receives or sends. Custom Personalized Lawn Care is not responsible for any messaging or data charges incurred by Customers. It is recommended that Customer contact their cellular carrier if questions regarding messaging or data charges arise. For help, reply HELP, email us at askjack@spraymylawn.com or call us at 800-570-3313. Custom Personalized Lawn Care will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator. 

 

If you have any questions regarding privacy, please refer to our Privacy Policy. 

 

INTELLECTUAL PROPERTY 

The Service and its original content, features and functionality are and will remain the exclusive property of Custom Personalized Lawn Care, Inc and its licensors. 

 

LINKS TO OTHER WEB SITES 

Our Service may contain links to third-party web sites or services that are not owned or controlled by Custom Personalized Lawn Care. 

 

Custom Personalized Lawn Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree thatCustom Personalized Lawn Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. 

 

We strongly advise you to read the terms and conditions, and privacy policies of any third-party web sites or services that you visit. 

 

TERMINATION 

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 

 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 

 

DISCLAIMER 

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. 

 

GOVERNING LAW 

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions. 

 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service. 

 

SAVINGS OFFERS 

All special offers and discounts applied to an account are valid for the current season only and will not carry over into the next year of services. If services are canceled before all treatments have been completed, any applied savings offers will be removed and added to your ending balance. 

 

CHANGES TO TERMS OF USE 

Custom Personalized Lawn Care reserves the right to make changes to these Terms at any time, and such changes will be effective immediately upon being posted on the SprayMyLawn.com website. Each time Customer uses SprayMyLawn.com, Customer is encouraged to review the current Terms. Customers can determine when these Terms were last revised by referring to the “LAST UPDATED” legend at the top of these Terms. Customer’s continued use of SprayMyLawn.com will constitute the acceptance of the then-current Terms; however, any material changes to these Terms after Customers’ last usage of SprayMyLawn.com will not be applied retroactively. Except for such material changes, the Terms that were in effect at the time any claim or dispute arose between Customer and Custom Personalized Lawn Care will be applied.