Guarantee & Terms of Service

Custom Lawn Care’s Guarantee

Custom Personalized Lawn Care GUARANTEES our results, and your satisfaction, of the professional services we provide. If at any time you are not satisfied with the results of a performed service, please contact our Technical Telephone Support at (800) 570-3313. In general, if less than 21 days have passed since the last treatment, a service call will be scheduled for your property, at no cost to you, to either re-apply or address the concern. If more than 21 days have passed since the last treatment, your next scheduled treatment will be completed within 3 working days of the your call. It is important for you to let us know as soon as possible of any issues that arise in the care of your lawn so that we can address the issue to the best of our ability.

Custom Lawn Care's Terms of Service

Continuing Service: To ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule for the desired results, Custom Personalized Lawn Care is a continuing service from season to season. Your program schedule will remain the same from season to season unless you choose to alter or cancel your program by contacting our Technical Telephone Support. We will provide you with a cancellation number if you choose to cancel services.

Savings Offers: All Savings Offers applied to treatment programs are valid only if all scheduled services in the program are completed. If the program is altered or cancelled at any time during the season, any applied savings offers will be removed and added to your ending balance.

Past Due Accounts: Any balances due after 30 days of service will incur a $4.90 statement fee. Any balances due after 90 days risk being forwarded to a national collection agency for further action.

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