Custom Lawn Care’s Guarantee
Custom Personalized Lawn Care GUARANTEES our results, and your satisfaction, of the professional services we provide. If at any time you are not satisfied with the results of a performed service, please contact our Technical Telephone Support at (800) 570-3313. In general, if less than 21 days have passed since the last treatment, a service call will be scheduled for your property, at no cost to you, to either re-apply or address the concern. If more than 21 days have passed since the last treatment, your next scheduled treatment will be completed within 3 working days of the your call. It is important for you to let us know as soon as possible of any issues that arise in the care of your lawn so that we can address the issue to the best of our ability.
Our Crabgrass Control treatment is applied once per year during the first treatment of the season. It is guaranteed to control up to 85% of an already established crabgrass infestation. It may take more than one year to fully resolve an established crabgrass infestation.
Broadleaf Weed Control
A single application of weed control will control 85% of an established broadleaf weed infestation for single tap root varieties of weeds (i.e. Dandelions, Plantains, etc.) A single application will control up to 50% of a viney weed infestation (i.e. Clover, Black Medic, Ground Ivy, etc.). Multiple treatments will be required to get satisfactory control of viney weed infestations. ALL broadleaf weeds are opportunistic, so outbreaks do occasionally occur between treatments when the conditions are favorable for them to germinate. If you see an outbreak of new broadleaf weeds between scheduled treatments, simply contact our Technical Telephone Support to resolve the issue.
Surface Feeding Insect Control, for the control of insects such as chinch bugs, sod webworms, and bill bugs, is applied at no additional charge for customers that receive all 7 turf treatments. This service is also GUARANTEED for customers that receive all 7 treatments.
GrubPro is a separate treatment from Surface Feeding Insect Control that is applied once per year between June 10 and August 10. GrubPro is GUARANTEED to prevent a new hatch of grubs for one full year. If grub activity is detected within one year of treatment, we will retreat free of charge.
Custom Lawn Care's Terms of Service
Continuing Service: To ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule for the desired results, Custom Personalized Lawn Care is a continuing service from season to season. Your program schedule will remain the same and automatically renew from season to season. You may choose to alter or cancel your program at any time by contacting our Technical Telephone Support, but will be responsible for payment of any services performed up until we are notified of the cancellation. We will provide you with a cancellation number if you choose to cancel services.
Savings Offers: All Savings Offers applied to treatment programs are valid only if all scheduled services in the program are completed. If the program is altered or cancelled at any time during the season, any applied savings offers will be removed and added to your ending balance.
Past Due Accounts: Any balances due after 30 days of service will incur a $4.90 statement fee. Any balances due after 90 days risk being forwarded to a national collection agency for further action.