Partnering with Custom Personalized Lawn Care

Confirmation Letter

You will receive a letter of confirmation in the mail with a list of services that you have scheduled and their prices. Once scheduled, your services will auto-renew each season unless you choose to alter or cancel your chosen lawn care program.

Prepay Offer

Your confirmation letter will include an offer to prepay for your services to save additional dollars on your service.

Additional Services Offer

There will also be an opportunity to add on other beneficial services that we offer, with additional savings on those services.

First Treatment

The first treatment of the season is the Early Spring Crabgrass Control & Fertilizer and generally begins any time in March, once the snow is gone and the ground temperature is above 32 degrees.

Treatment Timing

All Crabgrass Control treatments are generally completed within 7 weeks of our start date. All other treatments generally follow every 4—7 weeks. By law, we are required to leave a “notification flag” after each treatment to the most common entry point to your property, typically the driveway.

Continuing Service

If you are not scheduled for all 7 offered turf treatments, there will be a longer lapse between treatments, and greater potential for weed invasion and insect damage. To allow for consistent results, your lawn care program will continue from season to season unless you choose to alter or cancel your chosen lawn care program.

First Treatment

We strive to have every new client’s first treatment completed within 5 working days of signing up for service mid-season.

Treatment Timing

All remaining treatments will follow every 4—7 weeks after the first treatment. Your program for the next season will include the treatments that were not completed in the current year, due to the late start with our service.

Continuing Service

If you are not scheduled for all 7 offered turf treatments, there will be a longer lapse between treatments, and greater potential for weed invasion and insect damage. To allow for consistent results, your lawn care program will continue from season to season unless you choose to alter or cancel your chosen lawn care program.

Lawn Conditions

We’ll make you aware of any concerns that your Professional Technician may have noticed at the time of treatment, so that we can work together to achieve your lawn care goals.

Technical Telephone Support

We encourage you to contact our experienced Technical Telephone Support as soon as possible if you have any concerns about the health or appearance of your lawn. Most problems can be handled over the phone with our year round support at

(800) 570-3313.

Service Calls

When you express a concern that we cannot correct via our technical telephone support, we will send a team member to your property within 3 business days to find a solution. Service calls are generally free of charge for any customers signed up for 5 or more treatments.

Confirmation Letter

At the end of each Treatment Season, you will receive a confirmation letter from us for the next season, confirming your currently scheduled Lawn Care Program that will be carried over into the next season.

Prepayment Offers

You will be offered the BEST deal of the year through discounts given if you choose to prepay for the next season’s services. Prepayment is not required, but services will be carried over regardless if you choose to prepay.

Off-Season Communication

We do not telephone active clients during the off season. Our only communication with active clients during the off season is via U.S.P.S. mail or email.

AUTO-RENEWAL 

All services auto-renew each season to ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule. Services can be altered or cancelled at any time, but you will be responsible for payment of any services performed prior to notifying us. 

SAVINGS OFFERS 

All special offers and discounts applied to an account are valid for the current season only and will not carry over into the next year of services. If services are canceled before all treatments have been completed, any applied savings offers will be removed and added to your ending balance. 

LATE CHARGES 

A late charge of $4.90 will be applied to any account with a balance that is 30 days past due. Any balances due after 90 days risk being forwarded to a national collection agency or small claims court for further action. View full terms of service for more details.