Partnering with
Custom Personalized Lawn Care

Welcome to the Custom Personalized Lawn Care family of customers! THANK YOU for trusting our locally and family owned business to take care of your outdoor space! It takes a PARTNERSHIP to achieve the potential of each of our Professional Turf Fertilization and Control Treatments. We want to make sure to communicate what to expect when partnering with Custom Lawn Care!

Signing Up For Services

Our trained Lawn Care Professionals will help customize a Lawn Care Program to help achieve the vibrant green lawn you’ve always dreamed of! They can help you understand the benefits of each of our program options and will share their extensive knowledge and experience in the lawn care industry. Once your lawn care program has been scheduled, you can expect to receive:

Pre-Season Signups

Pre-Season signups take place between November and March and are typically when we offer our best deals on services for the upcoming season. When signing up for services during the pre-season, you can expect:

Mid-Season Signups

Mid-Season signups take place between March and November. When signing up for services during the mid-season, you can expect:

Continued Follow Up

Our Support Staff will contact you periodically throughout the season to inquire how things are going. It is important to us that you are getting the results we BOTH expect from our lawn care program. We rely on open communication from you so that we can partner together in creating a vibrant, green lawn. If there are any concerns about your services or the health of your lawn, let us know as soon as possible so that we can work together to address the issue. We encourage you to provide us with your valid email address. Part of our communication includes sending an After Service Email with details and recommendations about the condition of your lawn. Here’s what you can count on from Custom Lawn Care’s follow-up process:

End of Season & Off Season

Custom Lawn Care follows a Continuing Service policy that allows for the consistency required when following a lawn care program. At the end of the season, your services will automatically carry over into the next year unless you choose to alter or cancel your chosen lawn care program. At the end of your treatment season you can expect:

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Custom Personalized Lawn Care Terms of Service

Automatic Renewal of Services: To ensure the effectiveness of our seasonal turf treatments, and to maintain the integrity of a timely treatment schedule for the desired results, Custom Personalized Lawn Care is a continuing service from season to season. Your program schedule will remain the same and automatically renew from season to season. You may choose to alter or cancel your program at any time by contacting our Technical Telephone Support, but will be responsible for payment of any services performed up until we are notified of the cancellation. We will provide you with a cancellation number if you choose to cancel services.

Savings Offers: All Savings Offers and discounts applied to an account are valid for the current season only and will not carry over into the next year of services. All Savings Offers applied to treatment programs are valid only if all scheduled services in the program are completed. If the program is altered or cancelled at any time during the season, any applied savings offers will be removed and added to your ending balance.

Past Due Accounts: Any balances due after 30 days of service will incur a $4.90 statement fee. Any balances due after 90 days risk being forwarded to a national collection agency or small claims court for further action. Debts sent to a collection agency will incur an additional processing fee of 40% of the outstanding balance that will be added to the debt owed. Debts sent to small claims court will incur court and server processing fees that will be added to the debt owed.